Frequently Asked Questions
Here are some things that are commonly asked, and if it isn’t listed below, feel free to contact us. We know that starting therapy is a process and it can be a little daunting.
What are sessions like?
We provide a compassionate and non-judgemental space so that we can work together and listen, guide and help you overcome your challenges. The initial sessions are spent getting to know each other and your basic history. If it feels like a good fit to you, we’ll continue and dig deeper in subsequent sessions.
What is Telehealth?
Telehealth commonly refers to consulting with your healthcare provider remotely. Online sessions which are safe and convenient for those who can’t come in face-to-face or prefer to work online. Online counselling can work for you if you’ve got a busy schedule, health-related issues or you’re simply a great distance from our office.
Do I need a referral or a Mental Health Care Plan?
A GP referral is a letter from your GP to Penelope / Healthwise. It explains to us why you’re being referred along with the number of sessions that you’re eligible for. The referral also includes your GP’s details, their provider number and signature. WIthout these, the Mental Health Care plan is not valid.
A Mental Health Care Plan is a more structured document with specific sections for the GP to complete regarding your circumstances and medical history. It needs to specify a Medicare item number.
Reach out if you have a question or would like more information.
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